FAQ
Product Information
We offer a wide range of cleaning products, including disinfectants, detergents, and specialised solutions.
Many of our products are eco-friendly and biodegradable, meeting stringent environmental standards.
Safety data sheets for our chemicals are available here.
Yes, our products are formulated to be versatile and can be safely used on a wide range of surfaces including countertops, floors, glass, stainless steel, and more.
Absolutely, we offer specialized cleaning solutions tailored to meet the unique needs of specific industries such as healthcare, hospitality, food service, and more. View industries here.
Ordering and Shipping
We offer various shipping options with fast delivery times depending on your location. View here.
There's no minimum order requirement for online purchases, and bulk discounts are available for larger orders. This excludes AfterPay which has an order minimum of $200.
Yes, we can offer bulk discount for larger orders. Please call our store on 9642 7299
No
Currently, we only fulfill orders within Australia
Click & Collect
Yes,You can now choose Click & Collect online and pick up your order in our store when you get confirmation from us
Step 1 Add Products to Your Cart Step 2 In Payment Options, Select Pick-Up from South Strathfield Step 3 Receive Order Confirmation Step 4 We will notify once your order is ready for pick-up
Unfortunately, you are not able to split your order between Click & Collect and delivery. You must place two separate orders if you wish to order via two delivery methods
Returns and Exchanges
Our return policy allows for returns or exchanges within 14 days of purchase, subject to certain conditions. View our policy here.
To initiate a return or exchange, simply contact our customer support team with your order details or come into our store. View our policy here.
Yes, we offer both refunds and store credits for returns on faulty items, depending on your preference and the condition of the returned items.
Rentals, Repairs and Servicing
Yes, we provide repair services in store. We can check and provide quotation to you before repairing. Click here.
Yes, we have spare vacuum, please call us to confirm the availability before coming to the shop.
Customer Support
Our customer support team is available via phone and email during regular business hours. Click here.
We operate during standard business hours, Monday to Friday, from 9:00 AM to 5:30 PM. We are also open Saturdays 8:30 AM to 12:00 PM.
Yes, we have a dedicated support team knowledgeable about bulk orders and industry-specific needs.
Absolutely, our support team is ready to assist you in finding the right solutions for your cleaning needs.
Account Management
Yes, business accounts can be set up easily by contacting our sales team.
You can set up a business account by contacting our sales team.
Yes, you can manage your account online and access past purchase history for easy reordering.
Product Usage and Safety
Yes, our products are rigorously tested and safe for use in homes, offices, and commercial settings. Note: Follow product guides for chemicals and heavy machinary.
Instructions for product usage and safety precautions are provided on the product labels and MSDS for chemicals.
Our products are formulated to meet industry standards and can be safely used in various environments. Follow product guidelines and any MSDS.
Custom Orders and Special Requests
Yes, we offer options for bulk orders. Please contact us.
Certainly, contact our sales team to discuss custom orders or special requests not listed on our website.
Currently we do not offer samples for testing but are available to help you find the correct products for your needs.
Payment Methods
We accept major credit cards, PayPal, Apple Pay and Afterpay.
Yes, credit terms are available for eligible B2B customers upon credit approval.
We require $200 minimum spend online or in-store to use Afterpay.
Our secure payment gateway ensures safe and hassle-free transactions for all our customers.
Product Quality and Assurance
Yes, our products undergo rigorous quality testing with our suppliers to ensure effectiveness and performance.
We stand behind the quality of our products and offer 1 to 2 years manufactory warranty for the machinery, upon the brand
Your feedback and reviews are valuable to us in continuously improving our products and services. Please contact us.
Privacy and Security
We prioritise the protection of your personal and payment information through robust security measures.
Rest assured, your data is kept confidential and not shared with third parties without your consent.
Our website is secured with SSL encryption to safeguard your online transactions and sensitive information.