FAQ

Many of our products are eco-friendly and biodegradable, meeting stringent environmental standards.

Safety data sheets for our chemicals are available here: LINK.

Yes, our products are formulated to be versatile and can be safely used on a wide range of surfaces including countertops, floors, glass, stainless steel, and more.

Absolutely, we offer specialized cleaning solutions tailored to meet the unique needs of specific industries such as healthcare, hospitality, food service, and more. View industries here: LINK

There's no minimum order requirement for online purchases, and bulk discounts are available for larger orders. This excludes AfterPay which has an order minimum of $200.

Yes, we can offer bulk discount for larger orders. Please call our store on 9642 7299

TBD

Currently, we only fulfill orders within Australia

Step 1 Add Products to Your Cart Step 2 In Payment Options, Select Pick-Up from South Strathfield Step 3 Receive Order Confirmation Step 4 We will notify once your order is ready for pick-up

Unfortunately, you are not able to split your order between Click & Collect and delivery. You must place two separate orders if you wish to order via two delivery methods

To initiate a return or exchange, simply contact our customer support team with your order details or come into our store. View our policy here: LINK

Yes, we offer both refunds and store credits for returns on faulty items, depending on your preference and the condition of the returned items.

Yes, we have spare vacuum, please call us to confirm the availability before coming to the shop.

We operate during standard business hours, Monday to Friday, from 9:00 AM to 5:30 PM.

Yes, we have a dedicated support team knowledgeable about bulk orders and industry-specific needs.

Absolutely, our support team is ready to assist you in finding the right solutions for your cleaning needs.

You can set up a business account by contacting our sales team.

Yes, you can manage your account online, track orders, and access past purchase history for easy reordering.

Instructions for product usage and safety precautions are provided on the product labels.

Our products are formulated to meet industry standards and can be safely used in various environments.

Certainly, contact our sales team to discuss custom orders or special requests not listed on our website.

Currently we do not offer samples for testing but are available to help you find the correct products for your needs.

Yes, credit terms are available for eligible B2B customers upon credit approval.

We require $500 minimum spend online or in-store to use Afterpay.

Our secure payment gateway ensures safe and hassle-free transactions for all our customers.

We stand behind the quality of our products and offer 1 to 2 years manufactory warranty for the machinery, upon the brand

Your feedback and reviews are valuable to us in continuously improving our products and services. Please contact us.

Rest assured, your data is kept confidential and not shared with third parties without your consent.

Our website is secured with SSL encryption to safeguard your online transactions and sensitive information.